faq

Please note these are questions regarding Crime Scene Cleanup Services.

For questions about our Medical Waste Services visit our Medical Waste Services Pages.


Who pays for your service?

Our services are almost always covered by homeowners, commercial, and auto insurance policies. We can handle your claim from start to finish. In cases of criminal acts, the State of Texas has a Crime Victims' Compensation Program that will help cover the cost for these types of services. Please visit the Texas Attorney General's website for more information on this program.

Named perils policies usually only covers fire, lightning, windstorms and hail, explosions, riots/civil unrest, smoke damage, aircraft and vehicles, vandalism, theft, falling objects, water damage, and snow weight. These policies are not as common as typical homeowner's policies.

In the event that Bio-Ops, LLC. crime scene cleanup services are not covered by named perils policies or others,
Bio-Ops, LLC. will provide a quote directly to the property owner and other payment options may be available.


How much do these services cost?

Unfortunately we can't give an accurate price without first evaluating the scene. Until we know exactly what is involved, we won't know our costs. The three biggest factors contributing to price include: how many technicians will be needed to complete the job, how much time will be required to complete the task, and how much biohazard disposal and equipment will be needed to properly and completely finish the process. Our prices are fair and reasonable based on industry standards pre-established in accordance with insurance companies nationwide. We will assist in making payment arrangements for anyone that has insufficient insurance coverage. Because we offer excellent service at a reasonable cost, we DO NOT require payment at the time of service. Our priority is returning the property to a safe and habitable area and to remove any signs of the tragic events that may have occurred. 


What areas do you cover?

Our primary response area is the Rio Grande Valley of South Texas, but our immediately available area is anywhere south of San Antonio. Arrangements can be made if we are required to travel further, distance will be the greatest factor determining our response time.


How can I prove that the property has been treated in accordance with EPA and OSHA regulations?

We provide a Certificate of Treatment (or, certificate of disinfection), complete with the Bio-Ops, LLC. company logo, that guarantees all state and federal regulations have been met. This certificate of disinfection provides the necessary documentation to prove that adequate steps have been taken to secure the health and safety of inhabitants, therefore maintaining a property’s value.

These certificates are often useful to landlords in the event that the new tenant discovers which events unfolded prior to their move-in. A Bio-Ops, LLC. Certificate of Treatment symbolizes the fact that the property has been restored to its pre-incident, pre-contamination condition.


Are there any laws that govern the manner in which a cleanup is executed?

Yes. OSHA (Title 29 CFR 1910.1030, 1910.134, 1910.1200), EPA (CFR Title 40 Vol 23 parts 262/263), and the Texas Administrative Code (Title 30, Part 1, Chapter 330, Sub-Chapter Y and Title 25, Part 1, Chapter 96) all establish compliance guidelines for a decontamination procedure. Any decontamination procedure should be referenced against these codes.

OSHA mandates require the proper training, equipment, and vaccination of all persons performing Biorecovery remediation. EPA regulations dictate the disposition of hazardous wastes and their disposal.


What are the consequences of going with an unskilled or uncertified crime scene clean up service when posed with a biological decontamination problem?

Re-occurring carpet stains, lasting odor problems, and risk of contracting one of the aforementioned bloodborne diseases can occur. All of these issues will cause trouble when you are trying to sell the property – especially if you don’t have a certifiable Certificate of Treatment which is typically issued after a biological decontamination.

Often times regular carpet cleaning companies or restoration companies will quote lower than a standard Bio-Ops, LLC. remediation service. The property owner must insist upon the use of EPA registered hospital grade disinfectants, the excavation of all contaminants even to the lowest point of saturation, and ask for proof of a secure property once the treatment is finished.


Can Bio-Ops, LLC. take care of odor problems?

Bio-Ops, LLC. utilizes ozone generator technologies followed by a deodorizing treatment that kills the odor problems and leaves a property smelling like new.

By utilizing ozone generators a stable output of ozone can be generated in the environment. By the employment of ozone generators on a property, the odor will be completely absent.

Following the removal of odors, it is good practice to lay down industrial grade air fresheners. This is because the human mind closely associates smell with memories. If a family reenters a property fully cognizant of what previously happened without smelling anything, it is possible that they could imagine an odor problem which could trigger unnecessary psychological trauma. An application of our deodorizers negates this risk.


What is Hepatitis B, and why is it so dangerous?

Hepatitis B is a liver disease caused by the hepatitis B virus, or (HBV). HBV infected blood is highly concentrated with the virus, much more so than HIV/AIDS. This means that any exposure incident concerning blood infected with the hepatitis B virus will be exceedingly likely to cause infection.

Additionally, some studies suggest that HBV can live outside of the body for up to two weeks. Most crime scene cleanup services will respond the same day, which is well within the timeframe of danger.


What are the psychological effects of trauma revolving around exposure to a traumatic incident or scene?

Stress has a cumulative effect on the body, and a variety of people respond to such stress in a variety of ways. It is not uncommon for those affected to develop Critical Incident Stress Syndrome, Secondary Traumatic Stress Disorder, or varying degrees of lesser traumatic grief. It is important to remove yourself from a crime or trauma scene with regard to psychological well being as soon as what is possible. Psychological effects of trauma can be devastating.


How can Hepatitis A, B, C, D, E, F, and G be safely remediated?

Through the proper application of hospital-grade and EPA-registered disinfectants by trained professionals, Hepatitis virus infected blood and body fluids can be effectively remediated.


Can I have my regular janitorial staff clean up after a biohazardous incident?

A janitorial staff that has acquired the proper training, equipment, and vaccinations may do so. A regular janitorial staff is not prepared for such a task, and it is likely that an employee exposure to pathogens may occur after instructing them to do so. To avoid any employee exposure, be sure to contact a professional biohazard remediation service.


Can I use regular cleaners to remove a biohazard?

Regular cleaners are NOT powerful enough to perform a biohazard cleanup with. Utilizing hospital grade disinfectants will ensure certifiably safe premises, with the proper application. Biohazard cleanup is a serious occupation, and requires the proper materials, protective equipment, and training.


Is crime scene cleanup anything like what I see on C.S.I.?

No. Crime Scene Investigation is a role filled by law enforcement agencies. These investigative measured are conducted in accordance with forensic science and research whereas bio-recovery concerns the decontamination and restoration of scenes. These scenes have been released by the authorities once all evidence has been collected.
Some bio-recovery technicians have had brief appearances on shows like C.S.I. and have been featured in many television documentaries, however.